Support Center
Get help with Juniper and find solutions to common issues
Quick Troubleshooting
- Check internet connection for real-time data sync
- Verify Juniper has network permissions on mobile
- Try refreshing integrations from settings
- Log out and back in to refresh authentication tokens
- Hold the voice button and speak your command clearly
- Grant microphone permissions to Juniper in device settings
- Ensure you're using supported voice commands (try 'help me with...')
- Switch to text chat if voice recognition fails
- Go to Integrations page and check connection status
- Re-authenticate failed integrations (look for red warning icons)
- Ensure third-party service (Gmail, Oura, etc.) is working normally
- Check if integration requires specific permissions or 2FA setup
- Force close Juniper and reopen to refresh memory state
- Clear conversation history if chat responses are slow
- Update Juniper to the latest version from app store
- Check available storage - Juniper needs space for data caching
Common Issues & Solutions
App crashes, slow loading, or features not working on iOS/Android.
Solutions:
- Update Juniper from App Store/Google Play
- Force close and restart app
- Free up device storage space
Problems connecting Gmail, Outlook, or email drafting not working properly.
Solutions:
- Re-authenticate email account in Integrations
- Check if 2FA is blocking access
- Verify email permissions in Google/Microsoft settings
Juniper can't access calendar events or create appointments.
Solutions:
- Grant calendar permissions to Juniper
- Check timezone matches your location
- Re-connect calendar integration
Oura Ring, Apple Health, or fitness data not syncing with Juniper.
Solutions:
- Check Oura/Apple Health app permissions
- Verify data sharing is enabled
- Re-link health integration in Juniper settings
Frequently Asked Questions
How do I get started with Juniper?
Download the app from the App Store or Google Play Store, create an account, and start by connecting your first integration. You can begin with voice commands or chat to explore features.
Which platforms is Juniper available on?
Juniper is available on iOS, Android, and web. Your data and preferences sync seamlessly across all platforms, so you can start on mobile and continue on web.
What integrations does Juniper support?
Juniper supports 16+ premium integrations including Oura, Gmail, Slack, Notion, Apple Health, and many more. We're constantly adding new integrations based on user feedback.
How does the voice control work?
Simply tap the microphone button and speak naturally. Juniper understands natural language and can handle complex requests like 'Schedule a workout for tomorrow based on my sleep data' or 'Draft an email to my team about this week's progress'.
Is my data secure?
Yes, Juniper prioritizes your privacy and security. All data is encrypted in transit and at rest, and we follow industry best practices for data protection. We never share your personal information with third parties.
Can I use Juniper offline?
Juniper requires an internet connection to process voice commands and access integrations. However, some basic features and your stored resources are available offline.
How does Juniper learn my preferences?
Juniper uses a smart memory system that learns from your interactions, communication style, and preferences over time. The more you use it, the more personalized your experience becomes.
What if an integration isn't working?
First, check your internet connection and ensure the integration is properly connected. If issues persist, try disconnecting and reconnecting the integration, or contact our support team for assistance.
Still Need Help?
Get personalized support for Juniper from the HightowerAI team. We'll get back to you as soon as possible.